Palmetto Pro Turf LLC – Terms & Conditions

Section 1: Services & Scope of Work

1.1 Recurring Lawn Maintenance – What Is Included

Recurring lawn maintenance services generally include, unless otherwise stated in the customer’s approved estimate:

• Mowing of turf areas

• Trimming of areas not accessible by a mower

• Edging of walkways and driveways every other scheduled service

• Blowing of loose debris generated by the service from hard surfaces

Vertical obstructions such as fences, planters, bird feeders, trampolines, swing sets, and similar items may have non‑selective herbicide applied around their base to reduce the risk of damage from mowing or trimming directly against them.

​

1.2 Services Not Included in Recurring Lawn Maintenance

Unless specifically listed in the approved estimate, recurring lawn maintenance does not include:

• Flower bed maintenance

• Removal or blowing of debris buildup not generated by the current service

• Picking up sticks, limbs, or debris prior to service

• Hauling away or removing material not brought to the property by Palmetto Pro Turf LLC

• Moving or relocating obstructions, including trampolines, benches, planters, excess toys, hoses, or garden tools

Debris such as bush clippings, piles of sticks, leaves originating from beds or wooded areas may be mowed over or avoided based on quantity and the impact on turf appearance. Removal of such debris is available only upon request and with an approved estimate.

​

1.3 Mowing Height, Turf Conditions, Weather Impacts & Overgrown Lawns

Mowing height is based on best practices for the healthiest turf maintenance. Equipment is maintained for optimal performance; however, uneven terrain, slopes, soft soils, or weather‑related conditions (including rain‑saturated ground) may cause unavoidable scalping, rutting, or light turf disturbance.

Minor turf damage caused by soil, weather, or terrain is considered a normal risk of maintenance and is not grounds for service adjustment, repair, or reimbursement. Permanent correction may require grading, leveling, drainage improvements, or soil amendments.

For new clients, if the initial service reveals the lawn is overgrown or contains excessive debris, the service will still be completed and charged as an initial cleanup. During leaf‑fall season, unless a dedicated leaf cleanup service is scheduled, leaves and debris will be mulched during regular mowing and will not be removed.

​

1.4 Weed Control & Fertilization Programs

Weed control and fertilization programs typically include four (4) applications per year, or more depending on program design, and may include both pre‑emergent and post‑emergent treatments.

Services not included unless specified: aeration, overseeding, insecticide applications to turf, beds, or hedges, and applications to established flower beds. Palmetto Pro Turf LLC does not offer natural, organic, or “green” chemical alternatives unless listed in the approved estimate.

 

1.5 Mulch & Pine Straw Installation

Includes:

• 1–2 inches of mulch where existing mulch is present

• 3–5 inches of mulch where bare ground exists

• Application of granular pre‑emergent herbicide

Landscape fabric or weed barrier is not included unless specifically requested.

​

1.6 Hedge Trimming & Ornamental Pruning

Recurring hedge trimming for shape maintenance includes chopping/dispersing clippings. Large debris will be collected where feasible; remaining fine debris will break down naturally.

Bloom retention is not guaranteed. Crape myrtles are pruned by default, not “topped.” Ornamental trees are pruned to remove dead or misdirected growth, with a target reduction of 10–15% for plant health.

 

1.7 Property Cleanups

Billed at a minimum of $2.00 per minute due to the unpredictable nature of cleanup work, which may include multiple mowing passes, trimming, debris collection, and material removal.

 

1.8 Recurring Bed Maintenance

May include four (4) applications of pre/post-emergent herbicides, manual weed removal, and monthly spot spraying.

 

1.9 Residential vs. Commercial Application

These service descriptions generally apply to residential clients. Commercial clients may have specific scopes defined in their contracts or estimates.

Section 2: Scheduling, Routes & Weather Delays

​

2.1 Service Routes & Scheduled Days

Clients are assigned target service days (Monday, Tuesday, etc.). Days may change due to weather, projects, staffing, or route optimization. Palmetto Pro Turf LLC aims to maintain service within plus or minus one (1) day of the assigned route.

 

2.2 Weather Delays & Ground Conditions

Service may be delayed to prevent turf damage. Delays do not reduce service charges. Delayed services may require additional time or passes at the next visit.

 

2.3 Skipped or Delayed Services & Billing

If service cannot be completed due to factors outside Palmetto Pro Turf LLC’s control, no billing adjustment will be made. The client will be billed for both the delayed service and the subsequent scheduled service. If Palmetto Pro Turf LLC causes the missed service, it will not be billed.

 

2.4 Access Requirements

Clients must provide unobstructed access to all service areas, including gates, codes, and pets. Restricted access will result in skipped areas, but service charges will not be adjusted.

 

2.5 Seasonal Frequency Adjustments

Service frequency may vary seasonally based on turf growth patterns. Weekly clients may transition between weekly, bi‑weekly, or alternative schedules during periods of slower growth.

Off‑season services may include reduced mowing frequency and/or periodic property checks or maintenance visits. Seasonal adjustments do not reduce the overall scope of maintenance required and do not constitute a suspension or cancellation of service unless agreed to in writing.

Specific seasonal service expectations may be outlined in the approved estimate or communicated separately.

 

2.6 Seasonal Mowing Expectations

Regular mowing services are performed during periods of active turf growth, which generally occur during the spring through fall, depending on weather conditions, rainfall, temperature, and turf type.

During periods of reduced or dormant growth, mowing frequency may be reduced, suspended, or transitioned to alternative maintenance services as outlined in the approved estimate or seasonal service plan.

Billing is based on the contracted scope of service and seasonal maintenance expectations, not solely on the number of mowing visits performed.

 

Section 3: Customer Responsibilities & Property Conditions

 

3.1 Irrigation, Utilities & Obstructions

Customers must identify, mark, or disclose any visible or unavoidable obstructions. Temporary items must be disclosed and/or marked. Undisclosed items damaged during normal service are not the responsibility of Palmetto Pro Turf LLC; any required corrective work will be billed to the customer.

 

3.2 Pre‑Existing Conditions

Palmetto Pro Turf LLC is not responsible for pre-existing turf damage, diseased plants, soil issues, or damaged hardscape or irrigation components.

 

3.3 Property Condition & Site Coordination

Customers must maintain safe property conditions and notify Palmetto Pro Turf LLC of other service providers (plumbing, irrigation, pest control, construction). Wet or soft soil increases turf disturbance risk; customers acknowledge and accept these risks.

 

3.4 Notification of Issues

Concerns regarding service quality, damage, or missed areas must be reported in writing within a reasonable timeframe.

 

Section 4: Billing & Payments

 

4.1 Billing Schedule

Billing is conducted during the first week of each month for that month’s services. Prepayment for multiple months is allowed if arranged in advance.

 

4.2 Payment Methods

The default payment method is charging the credit or debit card on file. Alternative payment methods include cash, check, or online payment via invoice link for one-time/non-recurring services. If payment is not received via cash or check when Palmetto Pro Turf LLC arrives for service, the card on file will be charged prior to service.

 

4.3 Residential Accounts

All residential accounts require a card on file before services can begin.

 

4.4 Invoice Disputes

Invoices are due upon receipt. Disputes must be emailed to help@palmettoproturf.com with the subject line “Invoice Dispute” within 30 days of receipt. Any billing corrections will be credited to the client’s account rather than refunded, unless explicitly agreed in writing.

 

4.5 Updating Payment Information

Clients may update card information at any time using the link provided on invoices/receipts. Declined cards may incur a $25 fee per occurrence.

 

4.6 Late Payments

Payments not received by the next billing cycle will result in suspension of services until payment is made. A late fee of 1.5% per month (or $25 minimum) may apply, along with any associated bank fees.

 

Section 5: Property & Site Considerations

 

5.1 Client Property Access

Clients are responsible for clearing access and notifying of obstructions, pets, or hazards.

 

5.2 Landscaping & Hardscape Care

Palmetto Pro Turf LLC is not responsible for pre-existing damage to landscaping, hardscape, or irrigation components.

 

5.3 Seasonal & Safety Considerations

Service may be modified to reduce risk to turf, plants, or property during adverse weather or unsafe conditions.

 

5.4 Hardscape, Vehicles & Personal Property

Palmetto Pro Turf LLC generally avoids mowing or trimming within approximately three (3) feet of vehicles not normally parked in service areas. If turf cannot reasonably be skipped, mowing or trimming may proceed. Customers are encouraged to move vehicles prior to service. Palmetto Pro Turf LLC is not responsible for incidental damage near vehicles not relocated.

 

5.5 Third-Party Service Providers

Palmetto Pro Turf LLC is not responsible for damage, delays, or service interruptions caused by other contractors, utility companies, or third-party service providers. Customers must notify Palmetto Pro Turf LLC of third-party work in advance. If service cannot be performed due to third-party presence, undisclosed site conditions, or lack of access, no billing adjustment will be made.

 

5.6 Limitation of Liability

Palmetto Pro Turf LLC’s liability for any claim arising from services provided is limited to the total amount paid by the client for the affected service. Palmetto Pro Turf LLC is not liable for indirect or consequential damages.

 

5.7 Indemnification

Clients agree to indemnify and hold harmless Palmetto Pro Turf LLC from claims, damages, or costs resulting from pre-existing conditions, undisclosed hazards, or third-party actions.

​

Section 6: Service Changes & Termination

 

6.1 Service Changes

Clients may request modifications to service scope or type. Requests must be submitted in writing and approved by Palmetto Pro Turf LLC.

 

6.2 Termination by Client

Clients may terminate services with seven (7) days written notice. Termination does not relieve the client of payment for services already performed. Final invoices will be sent within one full billing cycle.

 

6.3 Termination by Palmetto Pro Turf LLC

Palmetto Pro Turf LLC may terminate services with seven (7) days written notice for: overdue payment, unsafe conditions, non-compliance with T&C, or any other reason deemed appropriate. Services provided prior to termination are billed in full; prepaid services may be credited at Palmetto Pro Turf LLC’s discretion.

 

Section 7: Communication, Notices & Authorization

 

7.1 Authorized Contacts

All communications must be directed to individuals named on the account or formally designated in writing.

 

7.2 Preferred Methods of Communication

Email is preferred. Text messages are acceptable for general communication. Service changes, billing disputes, and terminations should be made by phone or email.

 

7.3 Legally Binding Communications

Written communications (email or letter) from authorized contacts are legally binding. Service requests, disputes, and terminations must be submitted in writing to be effective.

​

Section 8: Legal Provisions

 

8.1 Governing Law

This Agreement is governed by South Carolina law. Legal actions shall be filed in Anderson County, South Carolina.

 

8.2 Dispute Resolution

Disputes will first be attempted to be resolved via good faith negotiation. If unresolved, mediation may be used. Failing resolution, disputes may be filed in Anderson County courts.

 

8.3 Entire Agreement

This Agreement and approved estimates constitute the full understanding between parties; prior agreements or verbal promises are not valid unless incorporated herein.

 

8.4 Amendments

Changes must be made in writing and signed by both Palmetto Pro Turf LLC and the client.

 

8.5 Severability

If any provision is invalid or unenforceable, remaining provisions remain in full effect.

 

8.6 Waiver

Failure to enforce any term does not waive the right to enforce it in the future.

 

8.7 Amendments to Terms & Conditions

Palmetto Pro Turf LLC reserves the right to update, modify, or amend these Terms & Conditions at any time. Updated versions will be provided to clients in writing or electronically, and continued use of services after notification constitutes acceptance of the revised Terms & Conditions.

 

Section 9: Acceptance & Effective Date

​

9.1 Acceptance of Terms

By approving an estimate, scheduling service, or allowing Palmetto Pro Turf LLC to perform services at the property, the client acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions, including any future updates as permitted herein.

Effective Date
These Terms & Conditions are effective as of January 1, 2026, and supersede all prior version.